Support for you: Employee Assist

Employee Assist Programme (EAP)

We offer an Employee Assist Programme (EAP) for all those working for us here at LSCft.

An EAP is a confidential employee benefit to help you deal with personal and professional problems that could be affecting your home or work life or both as well as your health and general wellbeing.

Our EAP is provided by Health Assured.

They offer a helpline which is available 24 hours a day, 365 days a year.

Please ring: 0800 028 0199.

Through the helpline you can access:

•    Ad-hoc emotional support

•    Formal counselling – either face-to-face or telephone sessions

•    Online video counselling and CBT

Here’s some frequently asked questions about the EAP:

Are my calls confidential?

  • All calls are confidential between you and the counsellor or advisor

  • The only exception is where there is serious risk of harm to you or others

  • In those circumstances, the counsellor will always seek guidance before breaching confidentiality

Who can use the service?

The service is available to all staff employed by LSCft and their immediate families (those living in the same house as you).

Does the service just help with stress?

No, Health Assured can also provide additional support with a variety of personal matters, such as:

  • Personal legal information

  • Tax support

  • Family issues – including childcare and eldercare

  • Housing and tenancy concerns

  • Bereavement or loss

  • Relationships and marital changes

  • Medical information

  • Critical incident support

What is involved with the critical incident support?

The Health Assured trauma-trained counsellors focus on solving an immediate and identifiable problem enabling you to return to your daily routine quicker.

If you require follow-up support, they can provide counselling at locations right across the country.