Employee Assist Programme (EAP)
We offer an Employee Assist Programme (EAP) for all those working for us here at LSCft.
An EAP is a confidential employee benefit to help you deal with personal and professional problems that could be affecting your home or work life or both as well as your health and general wellbeing.
Our EAP is provided by Health Assured.
They offer a helpline which is available 24 hours a day, 365 days a year.
Please ring: 0800 028 0199.
Through the helpline you can access:
• Ad-hoc emotional support
• Formal counselling – either face-to-face or telephone sessions
• Online video counselling and CBT
Wisdom APP
Wisdom is available on mobile, tablet, and desktop to ensure continuity throughout. Explore the app or browse on your computer and find out what works for you. Wisdom allows you to personalise your homepage so you can access tailored resources and learning materials based on your interests.
The Live Chat feature allows you to contact a dedicated wellbeing counsellor using live messaging and video calls. For further support, you can call the helpline - available 24/7, 365 days a year.
Call 0800 0280 199
Please email the health and wellbeing team for the unique code to get you set up.
Here’s some frequently asked questions about the EAP:
Are my calls confidential?
All calls are confidential between you and the counsellor or advisor
The only exception is where there is serious risk of harm to you or others
In those circumstances, the counsellor will always seek guidance before breaching confidentiality
Who can use the service?
The service is available to all staff employed by LSCft and their immediate families (those living in the same house as you).
Does the service just help with stress?
No, Health Assured can also provide additional support with a variety of personal matters, such as:
Personal legal information
Tax support
Family issues – including childcare and eldercare
Housing and tenancy concerns
Bereavement or loss
Relationships and marital changes
Medical information
Critical incident support
What is involved with the critical incident support?
The Health Assured trauma-trained counsellors focus on solving an immediate and identifiable problem enabling you to return to your daily routine quicker. A new online trauma programme has been introduced by Silvercloud called First Steps in Trauma Recover. This programme offers psychoeducation to support you to understand your trauma response. The programme also contains a range of techniques known to be helpful in the management of common symptoms that can result from traumatic experiences such as nightmares.
If you require follow-up support, they can provide counselling at locations right across the country.
Information for managers
Mangers can refer for a team member if that is helpful, please note you will need written consent from the individual. Use the Wellbeing Referral form to read the guidance and go on to make a referral.
