Financial wellbeing: Financial support

Financial support

We know how much money worries and stress can affect your wellbeing.

Here at LSCft we offer access to support to help you take control when it comes to money matters.

Below is a list of the help available.

You can also find out more about saving money on the Staff Benefits page.

Salary finance - Neyber

When it comes to managing money, there’s no one-size-fits-all approach.

We’ve linked up with Salary Finance (Neyber) to make managing your money simple and help you improve your financial situation.

This includes fair and affordable loans, whatever your needs.

You will need to register to create an account – it’s quick and easy to do.

Affordable loans – Payroll Pay

As part of the staff benefits offered through Vivup, you can access a range of educational resources and debt consolidation.

These can be repaid direct from your salary.

Using Vivup, you can also buy home and electronic items – including tech - in a budget-friendly way.

Using Payroll Pay®, you can spread the cost of your items through manageable monthly salary reductions with no credit checks.

NHS Credit Union

Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members.

The Union helps care for the financial health of members and almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.

Its mission is to promote financial wellbeing and a savings culture in the NHS industry alongside reducing financial stress in staff and providing ethical financial assistance to those who need it.

Credit unions

A credit union is a financial co-operative which provides savings, loans and a range of services to its members.

All credit unions offer savings accounts and loans and some run one or more branch or service points to offer a face to face cash service.

To become a member you need to call or visit your chosen union and need to share a ‘common bond’ with other members.

Gambling Charter

Working with Unite the Union, LSCft is the first NHS organisation to sign a new Workplace Charter – a commitment to supporting employees and their family members who may be experiencing harm as a result of gambling.

We work with the Beacon Counselling Trust to provide specialist support to anyone who feels that gambling is having a negative impact on their life or family.

Employee Assist Programme (EAP)

Please know, we also offer an Employee Assist Programme (EAP) to all those working for LSCft.

An EAP is a confidential employee benefit to help you deal with personal and professional problems that could be affecting your home or work life or both as well as your health and general wellbeing.

Our EAP is provided by Health Assured.

They offer a helpline which is available 24 hours a day, 365 days a year.

Please ring: 0800 028 0199.

Through the helpline you can access:

•    Ad-hoc emotional support

•    Formal counselling – either face-to-face or telephone sessions

•    Online video counselling and CBT

To access support, please use the username ‘Lancashire’ and password: ‘Care’.

Food banks

Food banks are community organisations that are designed to provide short-term emergency support with food. You’ll usually need to get a referral to a food bank before you can use it.

A good place to ask for a referral is your nearest Citizens Advice however, you can also ask for a referral from organisations such as charities, schools, children’s centres or your local council.

Money Helper

If you’re struggling with debt Money Helper provides information on free advice services available across the UK to find help in the best way for you.

Household Support Fund

Provided by the Department for Work and Pensions to support those in need, the fund runs from 6th October 2021 until 30th September 2022. The fund can be used to help towards the cost of food, energy or water bills and wider essentials such as bills and housing costs.

To access support in Lancashire contact your district council here.

To access support in Cumbria call 0800 783 1966 (9am – 3pm).


Support to access welfare benefits, charitable grants and other financial help. Their website includes a benefits calculator, grants search database, information on welfare benefits, charitable grants and managing money.

Further contacts and information

Money Helper are offering independent impartial advice to NHS staff through a variety of means:

NHS Staff Support Line

Call: 08004480826. Monday to Friday 8am to 6pm.

Whatsapp: add +447701342744 and send the Money Helper service’s national support team a message

Webchat: chat to one of the team via their online portal.

Membership dependent links that might you may be able to access financial support via: